Operational Excellence

Our telecom clients are faced with the challenge of managing costs whilst improving customer service performance and satisfaction, while margins remain under pressure. At Distinct, we combine strong industry knowledge with proven expertise in the use of leading continuous improvement tools and techniques, Six Sigma and Lean Six Sigma for Services. We design and deliver improved processes,  which consistently deliver reduced costs, improved process effectiveness without compromising the integrity of service delivered to customers.

We apply our Lean Six Sigma expertise with our industry knowledge to deliver redesigned core processes and streamlined secondary processes.  We review and design your business architecture and drive the required organisational change to achieve optimal outcomes. We overlay customer insight and research to ensure minimum customer impact and an optimised customer experience.

We work with clients to:

• Identify areas of operational concern
• Identify and quantify gaps
• Calculate potential cost and resource savings
• Design and implement improvement

• Agree KPIs and design balanced scorecards

Our approach delivers cost reduction by implementing best practice process and measurement solutions to identify and address the root cause of operational inefficiencies. Our integrated approach to operational excellence delivers on both cost and service agendas.

For more on the Distinct Approach to Lean Six Sigma, click here