Operational Excellence

Public sector leaders can best prepare their organisations to meet the immediate and long term challenges by learning from the successes in the private sector which came about from the pursuit of operational excellence.  Many leading private sector organisations have achieved improved competitive advantage through the pursuit of an operational excellence strategy to deliver incremental improvements to the performance of business operations based on understanding the needs of the customer and engaging  employees in the identification and delivery of improvements that help optimise existing activities.

Distinct helps clients enable operational excellence in their organisation through a focused improvement approach that leverages the power of Lean Six Sigma to transform their organisations. Tailored solutions and training are delivered project by project to improve customer satisfaction and reduce service costs by 20 to 30% within months. This delivers a step change in service performance and positions organisations for the future by enhancing service management and continuous improvement skills.

Through our approach, we have helped our clients to: 

• Identify and address the root cause of inefficiencies
• Improve the quality and speed of service delivery activity
• Reduce the waste and errors associated with poor performance
• Implement improvements to existing configurations of people, process and technology
• Instil a customer focus across the organisation through better understanding of customer needs
• Integrate performance and control measures at all levels in the organisation

Distinct engages with client personnel using our journey management framework to ensure the root causes of inefficiencies are understood and the necessary improvements to processes and practices are accepted and sustained.

For more on the Distinct Approach to Lean Six Sigma, click here