Customer Experience

Leading telecoms providers deliver unique and valued customer experiences to drive loyalty and increase revenue. Distinct works with clients to articulate the customer experiences desired by their customers and re-engineer processes and touch points to deliver these in a cost effective manner. The Distinct approach to improving customer experience is the result of combining our analytics and research expertise, with our market leading Lean Six Sigma skills.

Our approach will help you:

• Clearly map the customers' journey
• Identify the parts of this journey which are priority touch points
• Clarify customers' requirements at these touch points
• Assess how well are you performing
• Identify improvements required
• Implement improvement in a cost effective manner

• Measure improvement impact

Our customer experience approach will provide you with clearly defined customer requirements and prioritised improvements which can be practically implemented. Our customer scorecards will allow you to consistently measure your performance and inform your continuous improvement program. Our customer experience approach delivers significant sustainable bottom line results in the form of increased customer value and reduced churn. Our approach supports the journey towards becoming a customer led organisation, whilst delivering improved bottom line results.