Operational Excellence

A common challenge facing most financial organisations today is the conflicting dilemma of reducing cost whilst improving customer service performance. At Distinct, we help banking clients achieve cost reduction by implementing best practice process improvement and measurement solutions to identify and address the root cause of inefficiencies. Our integrated approach ensures the customer remains unaffected or benefits from the process improvements delivered.

As leading practitioners of both Six Sigma and Lean Six Sigma for Service, we deliver redesigned core processes, streamlined secondary processes and design business architecture and organisational change from original concept to implementation. We overlay customer insight and research to ensure minimum customer impact and optimise the customer improvement opportunity.

Our team will help you to:

• Improve processing time
• Reduce error rates
• Optimise operating costs
• Improve service levels

• Develop cost effective operating and service strategies

Our operational excellence approach rapidly delivers reductions in the region of 20 to 30% of service costs in scope within months and quickly establishes advocates for the approach and a momentum for change across the banking organisation.

For more on the Distinct Approach to Lean Six Sigma, click here