Operational Excellence

As profits and margins remain under pressure in the insurance sector, delivering a more efficient and effective organisation is a key challenge for business leaders. At Distinct, we combine strong industry knowledge with proven expertise in the use of leading continuous improvement tools and techniques, Six Sigma and Lean Six Sigma for Services. We design and deliver improved insurance and functional processes,  which consistently deliver reduced costs, improved process effectiveness without compromising the integrity of service delivered to customers.

At Distinct, we work with clients to:

• Identify areas of operational concern
• Identify and quantify gaps
• Calculate potential cost and resource saving

• Design and implement improvement

We overlay customer insight and research to ensure minimum customer impact and an optimised customer experience.  We work with clients to design the appropriate business architecture and business operating models to ensure effective deployment and sustainability of the improvement. Distinct supports all stages of delivery – from concept through to the delivery of redesigned processes. Our team will help you to improve processing time, reduce error rates, optimise operating costs, improve service levels and develop cost effective service strategies.

Our operational excellence approach rapidly delivers reductions in the region of 20 - 30% of service costs in scope within months and quickly establishes advocates for the approach and a momentum for change across the insurance organisation.

For more on the Distinct Approach to Lean Six Sigma, click here