As Telecom markets mature, operators are facing complex operational challenges. Customer acquisition costs are rising, while the potential for growth in the market has slowed. The focus has shifted to driving cost efficiency, but there is also a requirement to protect and develop the existing customer base. Developing customer insight, improved proposition innovation and flexibility, and cost containment are more important than ever before.
The strategic imperatives facing all operators include:
Our team combine the strength and depth of consultancy skills and tools, with a practical understanding of the telecoms industry. Our experienced consultants monitor emerging issues, identify opportunities and understand the day to day challenges faced by telecoms business leaders.
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